Terms of Service

1. What BoardPal is

NLE BoardPal ("BoardPal", "we") is a review platform for the Philippine Nurse Licensure Examination (PNLE): practice questions with rationales, mock board simulations, a study plan, flashcards, and readiness analytics. By creating an account or using the site at nleboardpal.com, you agree to these terms. Some BoardPal products have extra terms shown on their own pages; those add to these terms.

2. Your account

You need an account to study on BoardPal. Keep your login details to yourself — accounts are personal and may not be shared or resold. You're responsible for what happens under your account. We may suspend accounts that break these terms (including account sharing or attempts to copy the question bank), and we'll tell you why if we do.

3. Free tier and paid access

The free tier includes a daily allowance of practice questions, a diagnostic exam, your first full mock board, and your performance stats. Paid plans (currently 1-Month, 2-Month, and 1-Year options) unlock the full question bank, all mock boards, the working study plan, flashcards, and the Vault. Prices and inclusions are shown on the Pricing page at the time you buy; paid access is for a fixed duration and doesn't auto-renew.

4. Payments

Payments are processed securely by PayMongo, our third-party payment gateway, through the checkout on the Pricing page (currently via QR Ph — you scan the code with your GCash, Maya, or banking app). We never see or store your e-wallet or bank credentials. Once PayMongo confirms your payment, your access unlocks automatically — usually within seconds — and a receipt is emailed to you. If anything about a payment goes wrong, email us — we'll sort it out with you directly. When and how we refund is covered in our Return & Refund Policy.

5. Pass guarantees

BoardPal is a study aid. Our PNLE review comes with no pass guarantee: no review platform can guarantee you'll pass the PNLE, and we don't. Where a BoardPal product offers a written guarantee, it says so on its own page, and only those written conditions apply. Readiness numbers (projected rating, pass outlook, tiers) are estimates from your practice data, not predictions or official scores. BoardPal is an independent product and is not affiliated with, or endorsed by, the Professional Regulation Commission (PRC) or the Board of Nursing.

6. Content, fair use and Community

The questions, rationales, situations, flashcards, cram sheets, and everything else on BoardPal are ours (or licensed to us) and are for your personal review only. Don't scrape, bulk-copy, republish, or sell any of it. Screenshotting a question to discuss with a study group is fine; rebuilding a question bank from our content is not.

In Community and in party chat in Play, other students can read what you write. Be kind; no links, contact details, selling or promoting other reviews; never post or ask for actual board exam questions; never share anyone's personal details. Study tips from students are not checked by our content team unless marked as a Teaching point. Our moderators may hold, hide or remove a post, and pause or stop an account's posting, when it breaks these rules.

7. Your data

How we collect and handle your data is covered in the Privacy Policy, which is part of these terms.

8. Availability and changes

We aim to keep BoardPal up around the clock, but like any online service it may occasionally be down for maintenance or reasons outside our control. Features may be improved or reworked as the product grows — that's what the changelog is for. If we ever make a change that meaningfully reduces what your paid plan includes during its term, we'll make it right.

9. Liability

To the fullest extent allowed by Philippine law, BoardPal is provided "as is", and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms takes away rights you have under law that can't be waived.

10. Changes to these terms

If we update these terms, we'll change the date at the top and, for significant changes, note it in the changelog. Continuing to use BoardPal after a change means you accept the updated terms.

11. Contact

Questions about these terms? Email admin@nleboardpal.com or use Help & Support inside the app. These terms are governed by the laws of the Philippines.