Return & Refund Policy

1. The short version

BoardPal sells digital access to a review platform, not a physical product — so there's nothing to return, and paid access is generally non-refundable once it's unlocked. That said, we will always make right a genuine billing problem: if you were charged and didn't get access, charged twice, or charged the wrong amount, email us and we'll refund or fix it.

2. Why access is non-refundable

The moment your payment is approved, your account unlocks the full question bank, all mock boards, the study plan, flashcards, and the Vault — the entire product is delivered instantly and in full. Because there's no way to "return" digital access you've already been able to use, purchases are non-refundable except in the situations below. Paid access is for a fixed duration and doesn't auto-renew, so there's no recurring charge to cancel.

3. When we do refund or make it right

We'll issue a refund (or fix the problem, whichever you prefer) in cases like these:

• Charged but no access: your payment went through but your account was never unlocked, and we can't get it working for you.
• Duplicate or accidental charge: you paid for the same access more than once, or were charged in error.
• Wrong amount: you were charged more than the price shown on the Plans & Pricing page at the time you bought.
• We removed something you paid for: if we ever make a change that meaningfully reduces what your paid plan included during its term, we'll make it right — that can include a partial refund.

4. Payment verification (manual GCash / bank transfer)

While payments are verified manually, uploading a receipt is a request — you only get access once it's approved. If a payment can't be verified (for example, an unreadable or mismatched receipt), we don't grant access and there's nothing to refund. In the rare case money left your account but the payment was rejected on our side, email us and we'll refund it.

5. How to request a refund

Email admin@nleboardpal.com from the email address on your account, and include the date you paid and your GCash or bank reference number (or a screenshot of the receipt). We aim to reply within a few hours and to complete approved refunds within a few business days, back to the same method you paid with wherever possible.

6. Please talk to us before a chargeback

If something went wrong with a payment, email us first — we can almost always sort it out faster than a bank dispute, and a genuine billing error will always be refunded. Filing a chargeback without contacting us may lead to your account being suspended while the dispute is reviewed.

7. Your consumer rights

This policy doesn't take away any rights you have under Philippine law, including the Consumer Act of the Philippines (RA 7394). If a refund is required by law, we'll honor it.

8. Contact

Questions about a payment or this policy? Email admin@nleboardpal.com or use Help & Support inside the app. This policy is governed by the laws of the Philippines.