Therapeutic Communication & Crisis Intervention

What it covers

• What makes talk therapeutic: the goals, the setting, the concrete message
• Nonverbal communication: body language, vocal cues, silence, SOLER and SURETY
• Hall's distance zones and Knapp's five kinds of touch
• The full technique catalog — every therapeutic technique and every block, with examples
• How the exam keys a communication item, and the two exceptions
• Special situations: the patient who cannot hear, see, speak or stay on topic
• The Filipino patient: po and opo, pakikiramdam, and reading what is not said
• The therapeutic relationship: components, phases, boundaries and self-disclosure
• Crisis: Caplan's four stages, the three types, and Aguilera's balancing factors
• Crisis intervention: the active-directive nurse, the steps, the two technique families
• The five-phase aggression cycle, phase by phase
• A closing drill: read the scenario, name the FIRST response