Leadership & Management

What it covers

• Leadership and management compared
• Great Man, trait, behavioral, contingency, transactional and transformational theories
• Autocratic, democratic and laissez-faire styles
• Servant, situational, charismatic and authentic leadership
• Emotional intelligence
• Power and authority
• Taylor, Weber, Fayol, Gulick, Mayo, McGregor, Ouchi
• The management process
• Fayol's 14 principles
• Vision, mission, philosophy, goals, objectives, policies
• SWOT
• Budgets and NCH/PPD
• Time management and meetings
• The organization chart
• Chain of command, unity of command, span of control
• Centralized and decentralized structures
• Shared governance and Magnet
• Accreditation and hospital levels
• Care-delivery models
• Staffing, acuity and scheduling
• DOH ratios, RA 5901, RA 7305, RA 9173 Sec. 29
• Preceptor, mentor, staff development
• Motivation theories
• Communication
• Delegation recap
• Conflict and negotiation
• Lewin, change strategies, adopters
• Controlling and Donabedian
• TQM, CQI, PDSA, Six Sigma, Lean
• Sentinel events, near misses, incident reports, just culture
• Performance appraisal
• Progressive discipline
• Read the stem, name the answer